Billing & Wallet
Nexrall runs on a single wallet balance, shared across every AI feature — Apps, Docs, Nexrall Code, the CLI, Nexrall Work, the browser agent and the Office add-ins.
There are no plans, tiers or subscriptions to buy. Nexrall is pure pay-as-you-go: you add funds when you need them, and they are spent as you use the product. Nothing renews, nothing resets monthly, and there is nothing to cancel.
How it works
- Every new account starts with a $2.00 signup bonus — no card required to try the product.
- Balance is only spent on AI usage — agent turns, document generation, image generation, web searches. Browsing, editing and exporting your own work is free.
- You always see your current balance — in the web app's account menu, via
/balancein the CLI, or in the account menu in VS Code. - Top-ups never expire. Your balance stays until you spend it. There is no monthly reset and no expiry date.
Adding funds (top-up)
Open Settings → Billing & Payment in the web app and choose Add funds.
- Minimum top-up: $5 (quick presets: $25, $50, $100, $200, $500).
- Credits your wallet 1:1 — a $50 top-up adds exactly $50 of spending power.
- Sales tax, where it applies, is calculated and shown before you pay and is added on top — it never reduces what lands in your wallet.
- Payment is handled by Stripe, embedded directly in the app. Nexrall never sees your card details.
- You can tick "Save my payment info" to keep a card on file for faster top-ups. Saved cards can be removed at any time from the same page.
What costs money
| Feature | What's billed |
|---|---|
| Apps | Model usage during a build or chat turn — scales with how much the agent reads, writes, and reasons about, not a flat per-app fee. |
| Docs | Model usage while an artifact is being written or edited, plus AI image generation if you ask for one. |
| Nexrall Code / CLI / Work | Model usage for agent turns, drawn from the same wallet. |
| Browser agent | Model usage for each task it runs. |
| Add-ins (Excel, Word, Access, Google Sheets & Docs) | Model usage for each request. |
| Extra app resources | A monthly per-GB charge for extra database and storage quota — the one recurring charge in the product. See below. |
Extra database & storage quota
Each app comes with a database and storage allowance. If an app outgrows it, you can buy extra capacity per app from the app's detail view:
| Resource | Price |
|---|---|
| Extra database | $2.00 / GB / month |
| Extra storage | $0.50 / GB / month |
This is the only recurring charge on Nexrall. The GByte increase is immediately usable, and the same amount is charged from your wallet every month to keep it. If a renewal fails, there is a 3-day grace period before the app's builds and deploys pause; topping up resumes it.
Models and cost
Nexrall is multi-provider, and different models cost different amounts per unit of usage — see Models for the catalogue and per-1M-token prices. The default model for each surface is chosen to be a strong, low-cost all-rounder; reach for a larger model only when a task genuinely needs deeper reasoning.
Pricing is usage-based and transparent: each charge is calculated from the provider's actual token cost plus a platform markup, and the cost basis is recorded for every transaction in your account. Fixed-price actions (image generation, a web search) are recorded as a single labelled charge rather than a token count.
Teams: paying from a company budget
If you work at a company, an admin can create a team with a shared prepaid budget, invite you, and set a monthly limit for your usage. When you switch your billing target to that team, everything you run — Code, Apps, Docs and the rest — is paid from the team's pool instead of your personal wallet.
Your usage is billed to one target at a time (a team or your personal wallet), and you can switch back at any moment from Settings → Teams.
See Teams & shared budgets for the full model: pools, roles, member limits, invites, usage reports and the audit log.
Insufficient balance
If the balance available to you runs out mid-session, the current agent action is refused with a clear message rather than continuing and leaving you with a negative balance — add funds and pick up where you left off. The API returns HTTP 402 for this case (see Errors).
If you are spending from a team budget, the same applies one level up: hitting your member limit, the team's monthly ceiling, or an empty pool stops the turn with an explanation of which of the three you hit.
Refunds
Refunds and chargebacks on a top-up are handled automatically: if a payment is later refunded or disputed, the corresponding wallet credit is reversed. If you believe you were charged in error, contact support@nexrall.com.